1. DELIVERY
1.1 Delivery Times
1.1.1 While we make every effort to deliver within our standard lead time of 21 working days from order placement, unforeseen circumstances such as supply chain delays may occasionally impact this timeline. Please note that this timeframe is an estimate and not a guarantee.
1.1.2 After placing an order, it will be scheduled for delivery. Approximately three weeks prior to the expected delivery week, our Transport Department will contact you to provide an approximate delivery date. One week before the scheduled delivery, we will confirm the exact date or any changes, along with a specific time window where possible.
1.1.3 If the scheduled delivery date does not suit you, please notify us as soon as possible. We will attempt to reschedule your delivery at a convenient time, subject to transport availability. Please note that this may extend the delivery time, and the standard lead time may apply to the new date.
1.2 Delivery Process
1.2.1 We aim to deliver your furniture to the room of your choice, provided there is adequate access. Please ensure that clear access from the property entrance to the designated room is available, and that all obstacles such as decorations, fixtures, or furniture that could hinder the delivery process are removed before our team arrives.
1.2.2 If needed, we recommend protecting any floor coverings to prevent damage. Our team will handle your furniture with care, using appropriate safety equipment to ensure safe delivery.
1.2.3 While we provide dimensions in our product descriptions, minor variations may occur due to the handmade nature of our products. If you have concerns about access, we encourage you to consult with our sales team for an Access Check.
1.2.4 If our team arrives and access is restricted without prior notice, resulting in a failed delivery attempt, an additional delivery charge may be required to reschedule and complete the delivery.
1.2.5 If requested, we can arrange for an Access Check prior to delivery. This involves assessing the delivery path to ensure successful delivery. If changes are necessary, additional charges may apply for subsequent attempts.
